Greentealy is an avant-garde antioxidant skincare line. Thank you for your interest. To ensure that we can better serve all of our customers, please review the below policies, terms and conditions. We appreciate all of our customers and want to ensure that we are providing you with the best customer service possible.

This Agreement ("Agreement") is entered into between Greentealy ("Company") and the customer ("Customer") who accesses and uses the website www.greentealy.com ("Website") to purchase personal care skincare products ("Products"). By accessing the Website and making a purchase, the Customer agrees to be bound by the terms and conditions outlined in this Agreement.

In addition, you agree to our Messaging Terms
(https://terms.pscr.pt/legal/shop/greentealy/terms_of_service) and
Messaging Privacy Policy
(https://terms.pscr.pt/legal/shop/greentealy/privacy_policy).

1. Product Returns:
Due to the personal nature of our skincare products, Greentealy does not accept returns. Once a Product has been purchased, it cannot be exchanged or refunded. It is the Customer's responsibility to carefully review all Product details, ingredients, and descriptions before making a purchase.

2. Product Reactions:
Greentealy is not responsible for any adverse reactions, allergies, or skin sensitivities that may occur after using our Products. Every individual's skin is unique, and it is essential for Customers to perform a patch test before using any Product. Greentealy strongly recommends Customers to consult with a dermatologist or healthcare professional before using any new skincare product, especially if they have pre-existing skin conditions, allergies, or sensitivities.

3. Consultation before Purchase:
Customers are encouraged to reach out to the Greentealy team for any clarifications or inquiries before making a purchase. Our customer support team is available through the contact information provided on the Website. We are committed to assisting Customers in making informed decisions regarding their skincare needs and ensuring they have all the necessary information to make a purchase.

4. Website Usage and Security:
Customers are responsible for maintaining the security of their account credentials used to access the Website. Any unauthorized use of the Customer's account or breach of security should be immediately reported to Greentealy. The Customer agrees not to use the Website for any illegal, unauthorized, or unethical purposes.

5. Shipping Policies:
Greentealy strives to provide timely and reliable shipping services to our Customers. The following standard shipping policies apply:

a. Shipping Method: Greentealy currently offers standard shipping services using reputable courier companies.

b. Shipping Costs: The cost of shipping will be calculated based on the weight, dimensions, and destination of the package. The Customer will be responsible for all applicable shipping charges, which will be clearly displayed at the time of checkout.

c. Shipping Timeframes: Greentealy aims to process and ship all orders within 1-2 business days after the order has been placed. However, please note that delays may occur due to factors beyond our control, such as unforeseen circumstances, holidays, or natural disasters. Once the order has been shipped, the estimated delivery time will depend on the selected shipping method and the Customer's location. Greentealy will provide the Customer with tracking information to monitor the progress of their shipment.

d. Shipping Restrictions: Greentealy currently offers shipping within specified regions/countries, as indicated on the Website. If a Customer's shipping address falls outside the specified regions, they will be notified during the checkout process that shipping is unavailable to their location.

e. Customs and Duties: International Customers are responsible for any customs fees, import duties, or taxes imposed by their respective countries. Greentealy is not responsible for any delays or additional charges resulting from customs inspections.

6. Intellectual Property:
All content on the Greentealy Website, including but not limited to text, graphics, logos, images, videos, and software, is the exclusive property of Greentealy and is protected by copyright, trademark, and other intellectual property laws. Customers are strictly prohibited from using, reproducing, distributing, modifying, or displaying any content from the Website without prior written consent from Greentealy.

7. Limitation of Liability:
Greentealy shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to the use of the Products or the Website. This includes, but is not limited to, damages for loss of profits, loss of data, loss of goodwill, or any other intangible losses. Greentealy's liability, if any, shall be limited to the amount paid by the Customer for the specific Product(s) giving rise to the claim.

8. Indemnification:
The Customer agrees to indemnify and hold Greentealy, its officers, directors, employees, and agents harmless from any claims, liabilities, damages, expenses, or costs (including reasonable attorneys' fees) arising out of or in connection with the Customer's use of the Products or the Website, violation of this Agreement, or violation of any rights of a third party.

9. Modifications to the Agreement:
Greentealy reserves the right to modify or update this Agreement at any time without prior notice. Customers are encouraged to review the most current version of the Agreement before making any purchase. Continued use of the Website or purchase of Products after any modifications to the Agreement shall constitute acceptance of the revised terms.

10. Governing Law and Jurisdiction:
This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction where Greentealy is located. Any dispute arising out of or related to this Agreement or the use of the Products or the Website shall be subject to the exclusive jurisdiction of the courts located in that jurisdiction.

By accessing the Greentealy Website and making a purchase, the Customer acknowledges that they have read, understood, and agreed to be bound by all the terms and conditions outlined in this Agreement.